FAQ
How do I drop my car off for service?
Our regular hours are 8:00am-4:30pm Monday-Friday. We encourage you to use our key drop at the front door after hours and on weekends to avoid rush hour traffic. If you already have an appointment, simply drop your key in the key drop at the front door and we’ll take it from there. If you don’t have an appointment, please leave us a brief note and phone numbers and we will contact you the next business morning.
What if I need to have my car towed to Redmond European?
Our preferred towing company is MAC Towing. Their phone number is 800-408-4869. They know where we are, and exactly what to do with your car and keys. There is no need for you to come with the car. Simply call us (425-376-2655) or leave a message on our answering machine.
Do I need an appointment?
To ensure your same day service and satisfaction, we do work by appointment. We do, however, welcome any emergencies or tow-ins at anytime.
Do you have a shuttle service?
We do offer shuttle service in the local area.
Do you have rental cars?
We have a relationship with Enterprise and offer preferred pricing to our service customers for as little as $20 a day. Enterprise can bring your rental to our shop, and, for your convenience, you can leave your rental with us for pick up when your car is ready. There is no need to travel back and forth to the rental agency. Some of our larger services i.e. timing belt replacement, may include a day’s free rental. Please ask your advisor.
What if I can’t pick up my car before you close?
We can and frequently do handle payment arrangements over the phone so you can pick up your car when it is convenient to you.
Can I wait while you service my car?
You are welcome to use our waiting room for some small services.
Can you perform authorized dealer warranty or recall work?
As an independent service facility, we are in no way affiliated with Volkswagen, Audi of America or Porsche; therefore, factory warranty work or recalls must be performed by the franchised dealer.
Do you accept aftermarket extended service contracts or after-market warranties?
Yes, we work with all the major warranty providers and can handle the entire process for you.
What kind of warranty do you offer on your parts and services?
Many independent repair shops give a 90-day or 3,000 mile warranty on their parts and services. We are proud to provide a full 12 months or 12,000 miles on most parts and labor installed and provided by us.
Why do you only work on Audi, Volkswagen and Porsche vehicles?
By limiting the number of brands we work on, we are able to assure you that we will have the special tools and parts required to repair or service your car in the least amount of time possible.
What methods of payment do you accept?
We accept cash, check, debit cards, and all major credit cards.